Small business owners spend a lot of time in communication with their clients and customers. For retailers, the holiday season can be a time of increased contact with customers, as well as increased stress. When you get to a point with your client or customer where they are not happy and are letting you know it, the best thing you can do to resolve things gracefully is: DO NOT … [Read more...] about How to Apologize Like a Pro
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#OMHG – November 15, 2012: Planning Holiday Success on our Terms
Beginning with Thursday's post on Planning for Holiday Success by Slowing Down, today we chatted about what fabulous holiday seasons look like for each of us. From business life to family time we brainstormed ideas and shared inspiration for our own seasons of success! Question #1: My holiday plan= a slow season of contentment instead of crazy-making. What is your plan for … [Read more...] about #OMHG – November 15, 2012: Planning Holiday Success on our Terms
What is On Your OMHG Community Wish List?
It is better than Christmas morning around here for me I found out I'm speaking at Altitude Summit on community, and in December I turn 30 AND our new site is coming to town! Team Aeolidia has been hard at work crafting us a brand that represents all the goodness of our community. Our new logo and illustrations above were made by the ever-so-amazingly talented (and lovely to … [Read more...] about What is On Your OMHG Community Wish List?
November Theme: Holiday Survival Guide
Happy November & hooray for a new OMHG theme! This time of year can be crazy for small business owners, especially those who sell tangible products! There are a bazillion things to prep, orders to ship (and long lines to stand in), not to mention cranky or demanding holiday customers. Many of us have our own holiday celebrations or vacations to plan + gifts to buy or make. … [Read more...] about November Theme: Holiday Survival Guide
Community Critiques #1: Jus Shar Designs
I am so excited about today's post!!!! Random.org picked comment #54 from Beth of Jus Shar Designs to be the winner of our first ever Community Critiques post! Beth wrote: 16 years is a long time to be nursing any baby and I'm hoping we can help Beth wean her biz! I'm happy to be able to offer Beth my loving thoughts and open the critique up to our community to share their … [Read more...] about Community Critiques #1: Jus Shar Designs
